Sessions uses your phone or computer's internet connection to facilitate the video call. The most common cause for video quality issues is your internet or device.
When using a mobile device ensure you are:
- Using the latest version of the Psychology Today Sessions app
- Running on a strong WiFi connection not your cellular network
When using a computer or laptop ensure you are:
- Using the most up to date browser (Chrome, Safari, Firefox) and operating system versions. Learn how to update your browser here
- Not running other applications in the background taking up bandwidth
- Ensure you're not running on a VPN
- Reducing the quality of the video resolution from high to low if issues are still persisting
- Video quality is adjusted while in Session, by selecting More Options (3 vertical dots) > Audio and Video Settings