Providers can communicate with clients in the waiting room through virtual chat. This feature is available both before starting a session and during an ongoing session via the Session Dashboard.
How to Initiate a Chat
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Before Starting a Session:
- Open the waiting room.
- Select the Chat icon next to the client’s name to start a conversation.
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During a Session:
- While on the Session Dashboard, click the Chat icon at the bottom of the screen to initiate a chat with a client in the waiting room.
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From the Mobile App:
- Navigate to the Sessions Dashboard.
- Tap the Chat icon beside the client’s name. This will open a chat dialog box where you can type and send messages. Clients will receive your message and can respond.
Receiving Chat Messages
- Client-Initiated Chats: Clients in the waiting room can also initiate a chat with the therapist or provider.
- Disable Chat Availability: If you prefer not to receive chat messages:
- Toggle the "Available for Chat" switch to disable this feature.
- On desktop: Access this option by selecting the Chat icon.
- On mobile: Open the Settings menu (three vertical dots) to toggle the switch.